Computer Support & Services in Edinburgh
22 Hanover Street
Reliable and Responsive IT Support from Trusted IT Professionals.
IT Support Services and Computer Consultantcs - For Businesses and Organisations in Edinburgh, the Lothians, Glasgow, Fife, Stirling and across central Scotland.
Providing professional and cost-effective IT Support services in the Edinburgh area Glasgow area and Central Scotland UK. IT support contracts or pay as you go options for business. GFI Software Reseller UK for Mail Essentials MailArchiver and more!
GFI Software Reseller Partner in the UK GFI Mail Essentials anti-spam software. GFI Mail Archiver email archiving software. GFI EndPoint Security USB control and security software. Safestick Encrypted USB Stick Reseller Partner. Drivecrypt Hard Disk encryption software partner UK.
There are currently no reviews for this company
All fields are required. Your review will appear immediately.
KTWO Products is a small but growing Edinburgh company. We design, produce, import and sell gift stationery to the retail and consumer market largely within the UK. Because our scope is wide, our IT systems have become more complex as the company has grown. Before we started working with Grant McGregor, we literally stumbled along using the IT services of a one-man operation. It soon became apparent that this couldn't provide the daily and on-going support which our growing company needed and for some time we lurched from one IT crisis to the next wasting many man-hours in the process! What attracted us to Grant McGregor was the promise that they would provide a professional IT support service fully resourced to grow and adapt in line with KTWO. Our remit was simple; we needed a robust IT infrastructure which offered all the necessary security and backup alongside proactive advice on system development, but we were also keen to retain a local link with designated partners to manage and support us on a daily basis. We're now into our third year with Grant McGregor during which we've had an office move and a replacement server. For both of these events, we've been delighted at the professional, no hassle approach that's always evident. Everything is taken care of in a non-obtrusive, quietly efficient way leaving us to get on with what we do. They continue to fulfil their remit giving us the reassurance that our IT systems are in trusted, safe hands, and when we do have reason to contact them for help and advice, it's dealt with quickly and (thank heaven) without any technical jargon! At the outset, we agreed a pricing structure which provided for an upgrade in support and expertise, and whilst we've paid a premium for this, there are no hidden extras. Grant McGregor will always exceed expectations and deal with any query (no matter how seemingly ridiculous – and there have probably been a few in our time) in a quick and sympathetic manner giving real value-for-money. I'd have no hesitation in recommending Grant McGregor and look forward to many more years of much valued and appreciated support from them. Rosemary Slipper KTWO Products
When we first contacted Grant McGregor it was to have a basic look at what we had and how we could improve certain areas. The larger project came along later. We had previously outsourced IT but were regularly left hanging around because our provider could not fit us in. We had too many amateurs attempting to provide solutions which in some cases just created more problems. Everyone was doing their own thing which also caused issues.. Since we started working with Grant McGregor last year, everyone is now much more relaxed when something goes wrong with IT as we know that it will be sorted quickly and efficiently. IT access controls and general health of the IT has improved immensely. The best aspects of Grant McGregor’s service is, firstly, their response times to our IT issues and to actually resolve them is excellent this was a real issue for us in the past. Secondly, no less important, everyone on their team has been an absolute pleasure to deal with. No one speaks in “techy” terms which makes it easier for everyone in our company to easily discuss any IT issues they may have. We moved office last year as part of our growth and they really helped with IT consultancy, advice and project management services in the lead up to and during our office move. Without a doubt, this major move went fantastically well. Everything is running smoothly and this makes a huge difference to our working day. There are no concerns on our part that anything was suggested that we did not need or require. Everything was explained fully and carried out without a fault. As part of their project management role, Grant McGregor also interfaced with the various 3rd parties involved in this move. The fact there was minimum input from us shows just how successful this move was. Whilst we know there was a lot of behind the scenes dealings with 3rd parties, we were kept in the loop sufficiently but not dragged in at every decision. We were also introduced to other sources which improved our telecoms and printing for example. And the external contacts recommended by Grant McGregor have all been very professional and resourceful. From Director-level down to technician, we’ve found that all the people at Grant McGregor keep their promises and deliver great value for money. There is no hanging around without access to our systems which means that every minute is productive for us. We would certainly recommend Grant McGregor to anyone. Whether it is for a big project like our office move or for an initial overview of a company’s IT requirements without commitment. After years of dreading any problems occurring with our IT we now feel we are in safe hands and that nothing is unfixable. This gives us great peace of mind. That in itself, for any business regardless of size, can only be a bonus. Colin McCurdy, Managing Director Zenith SAS Ltd
Zenith SAS Ltd
Mike Stoane Lighting had been with the same one-man IT provider for 15 years but our growth was not being matched by his support or his skills. However, for me there were still two big issues standing in the way of making the change to a new IT Provider; The first was fear: fear of the unknown, fear of change (is it better the devil you know?), fear of losing the personal service being with a ‘one man band' type IT provider offers and the fear of becoming ‘just another client' for a larger IT firm. Also we feared that there might be continuity problems related to the change-over or security problems created by bad feeling from the old provider (could he damage or compromise our systems if he didn't take the news well?) The second issue was more sentimental. This would be replacing someone that we'd developed a personal relationship with over many years. Though we knew in our heart of hearts that what he provided was no longer what we needed now or for the future, it was still difficult mentally to make that break. In the end we decided that we had to put the company first over personal feelings and, in order to overcome the fear, we had to have the vision to look beyond it and see the benefits. The meeting we had at Grant McGregor's offices really put my mind at rest on most of the fear issues and their first step of our IT audit process covered the rest. It also highlighted key areas where we could make positive and essential system changes which were undeniable and much less expensive than we'd anticipated. We certainly found that Grant McGregor reassured us throughout but they also backed-up any claims they made with clear evidence and help mitigate our fears about switching – their discretion, the clear plan they provided to migrate us over, their genuine client references (all good) and a 90 day money-back guarantee that gave us the final confidence we needed. Once we made that critical decision to switch, a lot of the fear issues simply disappeared! We're now totally confident that they can handle any of our IT issues. The next positive step for us is working closely with them to plan and develop our IT systems in line with our ambitious business growth plans. If only we'd addressed this sooner! Emily Alston, Director – Mike Stoane Lighting
Mike Stoane Lighting
GlycoMar Limited started using Grant McGregor when we acquired another company that were using an SBS server; prior to that we had been self-supporting with 10-15 stand-alone desktop and laptop machines, a mixture of Macs and PCs, and some cloud services. Following the acquisition and transition of the server we had tried to use IT support available in our local area, but this was woefully inadequate. As a laboratory-based R&D company IT is central to everything we do so we had to look around and opted to work with Grant McGregor Ltd. This was because they demonstrated a high-level of personal service, strong commitment to us and competitive pricing - an unusual combination these days! Two of the Grant McGregor technicians came on site and within just two days had integrated all of our desktops and laptops onto the server, provided an effective backup and disaster recovery solution and resolved many historic problems. They had the flexibility to integrate all of our existing machines so that we didn't have to buy a lot of new hardware. The support they provide has enabled full integration of our office & lab applications making us more efficient and more productive. In the past we always tried to fix things ourselves, now we just call Grant McGregor, who respond promptly and fix things very quickly. As Managing Director it gives me great confidence to have a robust IT Support service in place, and removes a lot of the headaches I used to experience. All my staff has found them very pleasant to work with and we are very happy to pay for on-going remote support. In short Grant McGregor were able to fix our immediate pain, by integrating the two companies onto one system, and their support service minimised longer term pain arising from IT problems. More recently GM has installed a new server to replace the now obsolete system. This was done in the same efficient and professional manner, with minimum fuss and minimum down-time, and we have been completely happy with the end result. Grant McGregor is one of those rare service companies, who keep their promises, employ good people to work with, provide excellent & flexible services and all at a realistic price for a small business. The fact that we are geographically quite distant has made absolutely no difference to GM's ability to deliver. Dr Charlie Bavington, Managing Director GlycoMar Limited
The difference we experience from Grant McGregor is the personal touch – being able to deal with the same people on a day-to-day basis. People who know us and have made an effort to get to know us, not just as an organisation, but as individuals and how we work. There's an absolute commitment to resolve an issue when it arises, never any question of being fobbed-off. Grant McGregor are always attentive, always keen to follow-up and check that everything has been properly resolved. But also to sit down with us and be a sounding board for our ideas and whether they're the right way forward – that makes for a fantastic relationship. They have also shown a real understanding – rather than simply trying to apply a system to us and saying ‘this is the way to go'. They've actually listened and taken on board the way we want to work and the way we operate – they've made very good recommendations and suggestions about that. And they also feel part of our organisation. It feels like Grant McGregor are part of our team as if we have our own technicians sitting in another part of the building that we can go to and ask for help. Rather than just maintain our systems, there have always been very good recommendations as to how we move forward in the future. It's great to have that confidence knowing that our needs are being met not just now but also being considered for the future as well. Probably for the first time in many years, we feel we're not running to catch-up but we're actually where we'd like to be and looking forward to the future. I would very much recommend them. We're very, very comfortable with the service provided, the value-for-money that it provides and indeed the way Grant McGregor are integral to our IT planning for the future. Mark Becher, Headmaster The Compass School
The Compass School
Testimonials are added by the business owner and are not independently verified.
Monday to Friday: 8:30am - 5pm
Saturday to Sunday: Closed