One36 Computing

Reviews

• Worst Computer Services I have ever received!

  I took my custom built computer here to get it looked at around early June of 2008.I was told that an 'assessment' is where the fault with my computer is located and a price for fixing it is given to me. The assessment would cost £30 which I was fine with.The staff at first were very friendly including their engineer to whom I explained my problem (random restarts).So I agreed to the 'assessment'. About a week later I was informed that I would have to pay an additional £10 for labour since the engineer had to 'work' on the computer. At first I was frustrated as I had already agreed for an 'assessment' which INCLUDED finding the fault and quoting me a price for its repair, I did not agree to anything else. Naturally I felt conned/scammed, I agreed to pay them to carry out an assessment, which, according to them involves finding the fault (therefore includes work/labour).I spoke to the Manager/Owner face to face about this. Turns out that they had forgotten to give me their Terms & conditions which stated the labour costs that could be added on. Even if I had received their T's & C's I would have still complained about it being a hidden cost since it was not originally mentioned.After all this I received a letter stating I was required to pay for labour, I called them and spoke to the secretary who happens to be wife to the owner/manager. At first she was quite abrupt and rude to me, saying things along the lines of 'we dont want to see you again' which is something you DO NOT say to a customer!. I made it very clear to her that I did not want to pay for something that had not been done to my computer (finding of the fault) including labour. She ended up saying that the paying of the bill was "up to your conscience".After this I emailed the owner/manager who clarified that my invoice had actually been nullified (after two emails to and fro).I will never ever go back to this place until it is under new management, I have told all my friends to stay away from there and to instead go to Ideal computing, I urge you to do the same and not fall into the stress and con that I fell into. It was an absolute nightmare.

  Berkan
  Review Date: 07/04/2009 Report review