Spanish Consulate General

I'm a Spanish national that has lived in Edinburgh several years and my encounters with this male attendant have always been a nightmare. This guy should never have a job!!! never mind a job that requires a minimum level of customer service.

10

Perico P.

Same thing happened to me a year or so ago, The guy was very rude and shouted at me go back go back until I ask you to come but he asked me to come before hand. He is the most obnoxious person i have ever seen in my life which made me wonder how my holiday is going to be in Spain if this is the start. I have been to most European countries and the treatment when I require a Visa in magnificent and quite good experience bearing in mind the stress of applying for Visas but t the Spanish consulate it was an absolute awful experience, the cousular should look at this seriously. Thanks

10

A B.

To whom it may concern, I was very upset when I left the Spanish consulate in Edinburgh because of one of your MALE employees who work at the Spanish consulate front desk. I wish I knew his name as I would tell you but if needed I will get his name for you. He was very rude and extremely unhelpful. When I left the consulate he had almost turned me into tears and I am not a very emotional person. He had Accused me of skipping the line and told me to go sit down again. I was mortified and did as he told me. He realised no one was coming to the cue (which the other people were waiting for me to finish as they knew I was there first). Then he looked at me called me back and said "might as well finish" did not apologise for accusing me of line jumping and HE was just plain RUDE. I am a Resident of Edinburgh and was very upset when I was applying for a visa he made me feel like a dirty shameful person and thought that if he so upset at serving customers..... The girls before me were upset with his attitude and I spoke to a shop next door about this man and said I was not the first to Complain and they have all said what a horrid man he is. Thank you for your time Mrs Michelle Saunders

20

Michelle S.

To whom it may concern, I was very upset when I left the Spanish consulate in Edinburgh because of one of your MALE employees who work at the Spanish consulate front desk. I wish I knew his name as I would tell you but if needed I will get his name for you. He was very rude and extremely unhelpful. When I left the consulate he had almost turned me into tears and I am not a very emotional person. He had Accused me of skipping the line and told me to go sit down again. I was mortified and did as he told me. He realised no one was coming to the cue (which the other people were waiting for me to finish as they knew I was there first). Then he looked at me called me back and said "might as well finish" did not apologise for accusing me of line jumping and HE was just plain RUDE. I am a Resident of Edinburgh and was very upset when I was applying for a visa he made me feel like a dirty shameful person and thought that if he so upset at serving customers..... The girls before me were upset with his attitude and I spoke to a shop next door about this man and said I was not the first to Complain and they have all said what a horrid man he is. Thank you for your time Mrs Michelle Saunders

20

Michelle S.